A base room here (Deluxe Suite, roughly 725 square feet) runs from about $1,100 to $3,500 a night depending on season, and what arrives for that is real: Jean-Michel Gathy's dark, warm interiors, a working fireplace, and soundproofing so good you can watch a fire truck go by outside and hear nothing. The building itself, the 1921 Crown Building on 57th Street, is one of the best-designed hotel shells in the city, and the three-floor spa with its Banya and Hammam suites gets more genuine enthusiasm from guests than almost anything else on the property, cold plunge terraces and all.
Where it gets complicated is everything Aman built its name on outside the room. Several guests who've stayed at other Amans describe a butler service that's advertised but doesn't really exist, a concierge that lost a scheduled dinner reservation entirely, and a front desk that can feel like a well-run five-star chain rather than the anticipatory, name-remembering service the brand promises elsewhere. One couple celebrating a tenth anniversary got a chaotic, unresolved checkout after a lobby flooding issue; another found the pool disappointingly cold with no complimentary access to the cold plunge or jacuzzi unless you book the paid Banya treatment. The food is consistently described as good but not memorable, which stings less in a city with this many restaurants but still doesn't match the price tag.
Book it if you want a quiet, beautifully built room to retreat to in Midtown and you're not counting on Aman's resort-level hand-holding to show up. The rooms alone justify a stay for anyone who values a genuinely soundproofed, well-finished space over a livelier boutique address. If personal recognition and a fully realized butler relationship are the point of paying Aman prices, that's inconsistent here. Go for the room and the spa.