A base room here (Deluxe Suite, roughly 725 square feet) runs from about $1,100 to $3,500 a night depending on season, and what arrives for that is real: Jean-Michel Gathy’s dark, warm interiors, a working fireplace, and soundproofing so good you can watch a fire truck go by outside and hear nothing. The building itself, the 1921 Crown Building on 57th Street, is one of the best-designed hotel shells in the city, and the three-floor spa with its Banya and Hammam suites gets more genuine enthusiasm from guests than almost anything else on the property, cold plunge terraces and all.
Where it gets complicated is everything Aman built its name on outside the room. Several guests who’ve stayed at other Amans describe a butler service that’s advertised but doesn’t really exist, a concierge that lost a scheduled dinner reservation entirely, and a front desk that can feel like a well-run five-star chain rather than the anticipatory, name-remembering service the brand promises elsewhere. One couple celebrating a tenth anniversary got a chaotic, unresolved checkout after a lobby flooding issue; another found the pool disappointingly cold with no complimentary access to the cold plunge or jacuzzi unless you book the paid Banya treatment. The food is consistently described as good but not memorable, which stings less in a city with this many restaurants but still doesn’t match the price tag.
Book it if you want a quiet, beautifully built room to retreat to in Midtown and you’re not counting on Aman’s resort-level hand-holding to show up. The rooms alone justify a stay for anyone who values a genuinely soundproofed, well-finished space over a livelier boutique address. If personal recognition and a fully realized butler relationship are the point of paying Aman prices, that’s inconsistent here. Go for the room and the spa.
Where the score comes from
Each out of 20. The tick on every bar is where the collection starts.
Service13.5/20
Front desk and spa staff get praised by name in some stays, but a real share of guests report a missing butler, mixed-up reservations, and slow callbacks.
Rooms & Design18.5/20
Location16/20
The 57th Street address puts you next to Fifth Avenue shopping, but the lobby sits on the 14th floor and many guest rooms below it get poor views.
Dining14/20
Guests call the food fine rather than special for the price, and one wedding-anniversary checkout was disrupted by a lobby flooding incident and billing confusion.
Wellness17.5/20
The three-floor spa with Banya, Hammam and cold plunge terraces gets the strongest reactions of the whole stay, though the pool has run cold and the pool windows are painted over.
How the score has moved
Every few months we read everything written about Aman New York again and score it afresh. Here is where it stood each half year. It sits above the 15.0 line that decides whether a hotel appears in the collection.
Down 0.5 since Jan–Jun 2026
Strengths
Jean-Michel Gathy’s dark, tactile room design paired with soundproofing strong enough to block street noise entirely
Three-floor spa with Banya, Hammam suites, and cold plunge terraces rated as a standout even by disappointed guests
Entry-level rooms run around 725 square feet, unusually large for a Manhattan hotel
Basement jazz club open to non-guests draws consistent praise as a night out
Trade-offs
Advertised butler service frequently described as missing or one-way (iPad only, no direct line)
Concierge has dropped confirmed dinner reservations and been slow to resolve billing and checkout issues
Pool has run cold with no complimentary access to jacuzzi or cold plunge outside a paid Banya booking
Food and beverage described as good but unremarkable given the price, with limited bar hours reported on at least one stay
The private residences felt more like a real home than a hotel room, while still keeping the privacy I wanted.
Robb ReportMay 2026
Staying in one of the residences rather than a standard room, the space felt warmer and more lived-in than a typical hotel accommodation. Discretion was clearly built into how the floor operated. It’s a different experience from a standard suite stay, aimed at people who want a home base rather than a hotel room.
Aman had the better rooms and vibe of the two, but the Waldorf’s staff remembered our names and Aman’s didn’t.
Oct 2025
We split a long weekend between the two properties. Aman’s rooms were modern, dark, and moody with a distinct Asian-influenced feel, and the jazz club here had cozier, more private booths than what the other hotel offered. But the butler service we’d been told about wasn’t there in any real way, and the concierge wasn’t much help when we needed it. My wife actually preferred the food here to the other hotel, so it wasn’t all one-sided.
The rooms are great and the spa was amazing, but don’t expect the resort-level butler experience the website suggests.
Oct 2025
We stayed four nights in a Fifth Avenue junior suite overlooking Trump Tower and Tiffany, and the build quality was obvious everywhere. The iPad room controls made everything seamless, and the two-hour couples spa experience with the sauna and plunge pools before the massage was excellent. Service was fine but the advertised butler service simply didn’t exist for us, and with how limited some restaurant and spa availability was, an actual working butler would have helped a lot. The concierge couldn’t get us into places like Tatiana’s without a reservation already in hand.
The spa here might be the best changing room experience I’ve had anywhere, and the jazz club is worth a trip on its own.
Oct 2025
The spa treatments were excellent and the locker room setup was the nicest I’ve encountered at a city hotel. The jazz club downstairs is genuinely worth visiting even if you’re not a guest. Food was good without being a highlight, which is fine given how many great restaurants are nearby. Service was solid, about what you’d expect from a five-star hotel rather than anything beyond that.
The rooms and soundproofing are some of the best I’ve seen in a city hotel, but this didn’t feel like the Aman I know.
Feb 2025
We stayed in the entry-level Deluxe Suite on 56th Street, about 725 square feet, which is the largest starting room I’ve found in the city. The design leans more Tokyo than New York, with tilting panels separating the bathroom from the main room, but the soundproofing is remarkable: I watched emergency vehicles pass with lights and sirens and heard nothing. My main issue was the one-way communication on the butler iPad, since I’d rather text a real person than tap a screen.
“best sound proofing I have ever experienced anywhere in the world”in their words
Trying to book a spa suite for a special occasion turned into a runaround between reservations and the spa desk.
u/[deleted]Dec 2024
I called reservations about a special occasion and was basically told to book online, which wasn’t the level of attention I was hoping for. I wanted one of the spa suites, and after being transferred around, the spa team said they couldn’t confirm my booking because reservations hadn’t processed it properly, even though they said they’d hold it. I ended up booking online myself and sending the confirmation to the spa directly because nobody called me back when they said they would.
Reservations team unresponsive for special occasion booking
I travel here every few months just for this hotel, and the spa completely changed how I feel about spas in general.
Dec 2024
The rooms are stunning across every category I’ve tried, from the basic room up to the suites, though I’m not sure the suites are worth the extra cost. My one complaint is there’s no true full-length mirror in the room, though housekeeping brought one up when I called. The spa’s sauna and cold plunge routine was incredible, and they even arranged hair, makeup, and IV drip services delivered to my room. The pool was underwhelming and didn’t blow me away, but the restaurants handled my vegetarian diet well even if the room service menu felt a bit limited.
This is the quietest hotel room I’ve ever stayed in in Midtown, and the spa alone makes the price easier to accept.
gajoogeJun 2026
I’ve stayed in plenty of city hotels and the acoustic engineering here is the best I’ve experienced anywhere. Jean-Michel Gathy’s rooms run dark and tactile, lit almost like candlelight, and the suites are enormous by New York standards with a working fireplace I actually used. The three-floor spa with its 65-foot pool, Banya, and Hammam suites is resort-grade wellness stacked above Fifth Avenue. The building is close to flawless, but the service occasionally forgets itself.
The rooms are gorgeous but the views were a letdown once I realized the lobby sits way above where the actual guest rooms are.
Ted AlperMay 2026
My room was spacious, well-finished, and had a soaking tub and working fireplace that made it genuinely cozy. What I didn’t realize going in is that the lobby starts on the 14th floor while guest rooms sit lower, around floors 7 to 12, so the views from most rooms were underwhelming. The gym was solid but nothing special, and the indoor pool, while beautiful, was noticeably cold with no complimentary access to the jacuzzi or cold plunge unless I paid for the full Banya experience. My sister’s massage was good but she didn’t think it was worth the price given how little came with it.
Spacious, well-finished rooms
Cozy in-room fireplace
Underwhelming views from most guest rooms
Cold pool with no complimentary cold plunge access
Red flag
I haven’t stayed yet, but the exterior on 57th Street doesn’t match what I’d expect from the most expensive hotel in New York.
PhotoGraphic DesignMay 2026
I live in the city and pass this hotel often, and the windows on the floors just above street level are visibly streaked and dirty every time I walk by. The entrance carpet has noticeable staining and wear that hasn’t been addressed, and the artificial vines by the entrance look out of place with the rest of the brand. I’m sure the interiors are beautiful, but for what this property charges, the first impression outside should already feel exceptional.
Exterior windows and entrance carpet appear poorly maintained
First impression doesn’t match the brand’s reputation
Strong endorsement
It felt like there were more staff than guests, and every one of them was warm and genuinely helpful.
Meaghan W.Apr 2026
My stay was refined and attentive from the start, with highly personalized service throughout the property. The location made exploring Manhattan simple, and the rooms were thoughtfully designed with high-end finishes. We used the spa, which was tranquil and restorative, and spent an evening at the jazz club, which was a lot of fun. Fresh flowers were everywhere and the whole property had a calm, sophisticated feel.
Attentive, personalized service throughout
Tranquil spa experience
Drags the score
We picked this hotel to celebrate our tenth anniversary and the checkout turned into a genuinely stressful mess.
JasonK1955Feb 2026
The room itself was beautiful and comfortable, and the design and atmosphere reflected exactly what I’d expect from the brand. But at checkout there was billing confusion combined with an unexpected flooding issue in the lobby, which turned what should have been a celebratory send-off into something chaotic and uncomfortable for my family. I followed up afterward by email and never heard back, which was disappointing given how attentive the brand is supposed to be.
Beautiful, comfortable room
Chaotic checkout with billing confusion and lobby flooding
Aman New York is located in the city, with rooms and suites described by guests as large, well-styled and equipped with high-tech in-room controls. The property includes a jazz club on site, common areas that guests note can be shared with non-hotel visitors, and a house car service, with some reviewers describing a complimentary Maybach offering a multi-block radius of coverage.
On-property amenities include a spa with private spa suites featuring indoor-outdoor fireplaces, sauna and cold-plunge facilities, and treatment rooms offering massages, facials, and services such as hair, makeup, and IV drips arranged in-room. There is also an indoor pool. Restaurants on site serve guests including those with vegetarian dietary needs, and room service is available with a limited menu. The property’s location places guests within reach of New York City’s restaurant scene.
What fat travellers ask
Is Aman New York worth it?
The rooms and spa consistently earn praise, but a real share of guests say the service doesn’t match the price or the Aman name, especially the promised butler service. It depends whether you’re paying for the room and the spa or for full resort-style anticipation, because the latter is inconsistent here.
How does Aman New York compare to Aman’s resort properties?
Guests who’ve stayed at other Amans repeatedly describe New York as feeling like a members’ club with a hotel attached rather than a full destination property, with service that doesn’t reach the level of Amangiri or the Asian Amans.
Who is Aman New York best for?
It suits travelers who want a quiet, private, beautifully designed room to retreat to after a day out in the city, and who value discretion over being remembered by name at check-in.
What room category should I book at Aman New York?
The entry-level Deluxe Suite (around 725 square feet) gets solid reviews as good value relative to the pricier suites, several guests said the larger suites weren’t worth the extra cost.
Is the spa at Aman New York worth booking even if you’re not staying?
Guests consistently rate the spa, especially the Hammam and Banya suites with private outdoor space and cold plunge, as the best part of the property, though it’s not cheap and some found the treatment alone didn’t justify the price without a fuller spa day.
How many Michelin Keys does Aman New York have?
Aman New York holds Three Michelin Keys in the Michelin Guide’s 2026 hotel selection, announced in September 2026. Three Keys is the guide’s highest hotel distinction, given for what it calls an extraordinary stay. It has held Three Keys in every selection since 2024. The Keys come from the guide’s own anonymous inspections and are separate from the Fat Score: Fat Voyage rates it Fat Approved, 15 out of 20.
How does Aman New York compare to Four Seasons Hotel New York Downtown?
Aman New York is rated Fat Approved at 15/20 on Fat Voyage; Four Seasons Hotel New York Downtown is rated Fat Favorite at 16/20. Both are scored across Service, Rooms & Design, Location, Dining and Wellness from community, editorial and verified-guest evidence — the side-by-side comparison shows where each one leads.
How do I book Aman New York?
Two routes, and both end with the reservation sitting at the hotel in your name. Direct on the hotel’s own site is the fastest — the Reserve button on this page goes straight to it. The other is through a travel advisor with consortia access: you pay the same rate the hotel is charging publicly, the hotel pays the advisor’s commission instead of you, and an amenity package comes attached — breakfast for two daily, even on room-only rates, $100 property credit for food, drink or spa, room upgrade, subject to availability, early check-in and late check-out, subject to availability. We handle that side ourselves for readers who ask.
What is the smartest way to book Aman New York?
Through a travel advisor with consortia access, for almost everyone. You pay the hotel’s own public rate and an amenity package comes on top that direct booking doesn’t include — typically breakfast for two daily, even on room-only rates, $100 property credit for food, drink or spa, room upgrade, subject to availability, early check-in and late check-out, subject to availability. It costs nothing extra, because the hotel pays the commission rather than you. The one real exception is brand loyalty: advisor rates don’t always earn nights toward status, so if you’re chasing a tier or points, book direct. Short of that, there’s no version of booking direct that leaves you better off. We’re advisors ourselves, so you can just ask us.
Can I get a free room upgrade at Aman New York?
Never guaranteed — it depends on what’s still unsold the day you arrive, and anyone promising one is guessing. Two things move the odds. The reliable one is booking through a consortia programme, where a room upgrade is written into the amenity package subject to availability; it costs nothing extra and it is the closest thing to a lever that exists. The other is telling the hotel in advance that you’re celebrating something, which works more often than people expect. The first part is already handled if you book it with us.
