Strong endorsement
My husband felt unwell during our stay and the staff went well beyond what I expected to help.
558juliah Sep 2026
We stayed three nights and the hotel was spotless throughout. The room was comfortable and had plenty of space, and breakfast was excellent, pork bacon included if you want it. The pool area was a nice touch with chilled water bottles brought round, and being connected to Wafi Mall made things easy.
- Staff helped during a medical issue
- Spacious comfortable room
Strong endorsement
This was the best Italian food I’ve ever had, and the chef catered to us personally.
334simrank Aug 2026
Chef Rahul got our dietary needs exactly right, and our server Sai handled everything with real care and attention. Every vegetarian dish was prepared perfectly. I’d come back just for this meal alone.
- Exceptional Italian restaurant
- Dietary needs handled carefully
Strong endorsement
We booked four nights through a deal site and the food and wine inclusions went well beyond what I expected.
sharonmS4893OW Aug 2026
Chef Rahul, Sai, and the waiting staff Tina and Nafi all deserve credit for how well they looked after us. The whole stay felt exceptional from start to finish. We’ll be back.
- Strong value on package deals
- Dining service exceeded expectations
Lifts the score
The pool area here was clean, chilled and genuinely relaxing.
Ella Faulkner Jul 2026
The sunbeds and towels were comfortable, the food was great, and the staff were kind and attentive throughout. I want to thank Divyesh, Mobil and Suku specifically for how well they looked after us poolside.
- Comfortable pool setup
- Attentive pool staff
Lifts the score
This hotel is genuinely spectacular with large rooms and gracious staff.
Yossi Konijn May 2026
The restaurant food was good, and the connection to the mall is convenient even though the mall itself felt pretty empty. The location is relatively close to the airport, but there’s not much else nearby, so you’ll need a cab for most things.
- Large rooms
- Gracious staff
- Little within walking distance
- Requires taxis for most activities
Strong endorsement
Everyone from the doorman to the manager here was genuinely wonderful to deal with.
moon khan Apr 2026
Our room had a unique layout with a balcony, and the lobby design is honestly spectacular. The lounge team even baked us a cake for our anniversary without much notice. I’d tell anyone to stay here.
“You must stay here” in their words
- Unique room layouts with balconies
- Anniversary gestures from the lounge team
Strong endorsement
We spent three weeks here as a family and it genuinely started to feel like home.
Mohit Chauhan Aug 2026
Every member of staff went out of their way to keep our extended stay comfortable, and the rooms stayed immaculate the entire time with great views. Mohammed in housekeeping checked in on us almost daily and his warmth made a real difference. We left feeling like more than just guests.
- Excellent for extended family stays
- Housekeeping consistency over weeks
Strong endorsement
This was our fourth stay, and we went ahead despite the regional tension because we trusted the hotel.
SBEL Aug 2026
Ahmed at the front desk upgraded us to a Landmark Skyview Suite and even found a way to comp a guest dinner for us. The club lounge was closed and breakfast only ran weekends due to the circumstances, but the lobby team more than made up for it. The pool crew, especially Amrendu and Mohit the lifeguard, made our last day special with a goodbye cocktail they put together themselves.
- Front desk goes well beyond standard service
- Pool team builds real rapport with returning guests
- Club lounge and breakfast hours were reduced during our stay
Drags the score
Several points here were genuinely disappointing for a hotel at this standard, and I think management should know.
Mohammad Al Ali Aug 2026
The restaurant variety felt limited, and Beach House had no music or atmosphere at all one evening, which felt flat. I’d told staff it was our anniversary and got no acknowledgment, which stung a little. Worse, the unit we stayed in had a loudly malfunctioning AC unit in the master bedroom, no bedside charging outlets, and the sea view we were promised at booking just wasn’t there in reality.
- Overall stay was still enjoyable
- Limited restaurant variety
- AC unit noise disrupted sleep
- Sea view did not match what was booked
- No anniversary acknowledgment despite advance notice
Strong endorsement
I’ve stayed in over 500 hotels worldwide and this is only the second time I’ve bothered to leave a review.
Craig w Jul 2026
The entrance alone signals real luxury, and early check-in at 12.30pm was no issue thanks to my Amex Platinum. What stood out most is that staff across reception, the elevators, restaurants, room service and housekeeping all seemed to know my name. It’s a bit removed from the main attractions, but for what it delivers I’d call it the best hotel I’ve stayed at in Dubai.
“somehow remembered my name” in their words
- Staff recognition across every department
- Strong entrance and arrival experience
- A bit removed from main attractions
Red flag
Our holiday was completely ruined by how poorly we were treated from arrival to departure.
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There was nobody to help with the car or luggage when we arrived, so we carried everything ourselves. We were told the minibar would be removed and fruit left in our room but neither happened after a 30 minute wait. At checkout we waited over an hour for help with bags that never came, so my kids and I hauled everything out ourselves, and the room itself had outdated furniture and flickering lights.
- No valet or luggage assistance on arrival
- Over an hour wait for checkout assistance
- Outdated furniture and flickering lights
Strong endorsement
This was easily one of the best hotel stays I’ve had anywhere.
Salim Al Kalbani May 2026
The rooms felt more like a private retreat than a typical hotel room, spacious with a style that blends warmth and luxury. Being connected to Wafi Mall made shopping and dining effortless, and we were still a short drive from Dubai Mall and Burj Khalifa. Pya at the front desk was especially supportive, and I loved how breakfast let you pick cold items freely while hot dishes were cooked fresh to order.
- Thoughtful breakfast format reduces waste
- Front desk staff go the extra mile
- Convenient base for exploring the city
Strong endorsement
From check-in to check-out, four nights here were close to perfect.
Ian Alexander Mar 2026
Our room was spacious and immaculate, and the club lounge made us feel genuinely welcome with great afternoon tea and nightly canapes and cocktails. Staff seemed to anticipate what we wanted before we even asked. The pool attendants were some of the best service I’ve seen anywhere.
- Club lounge experience stands out
- Pool attendants rated among the best anywhere