Aman Tokyo

Recommends it only if you're already used to spending $4-5k per night on hotels, but advises against using it as a splurge property since acceptable alternatives exist at half the price. Suggests it's best for those already in the ultra-luxury hotel tier.

Considers the property overhyped except for Aman completionists, questioning whether it's worth three times the price of comparable hotels. Suggests numerous alternatives including Bulgari Hotel Tokyo, Hoshinoya Tokyo, Tokyo Edition, Trunk Yoyogi Park, Four Seasons, and Janu as better value options.

Found the property very underwhelming, noting that most Aman city hotels share this weakness. For the price point, would prefer staying at the Bulgari hotel instead, suggesting better value and experience at competing luxury properties.

While the hard product is incredibly amazing, the service personalization falls short of expectations even by Japanese standards. The reviewer noted that a significantly cheaper Sheraton Miyako provides better guest recognition and remembers preferences consistently. Found Peninsula Tokyo more appreciating for the money in recent visits.

Agreed that service doesn't match top Aman properties in Southeast Asia, particularly noting the busy lobby atmosphere due to afternoon tea service. However, the beautiful wood-filled rooms provide a zen-like experience that compensates for service shortcomings.

Despite stunning hardware with breathtaking views and exceptional room breakfast, the service disappointed significantly. Staff failed to recognize guests throughout the property, repeatedly questioned their presence in the lobby, and showed inflexibility with late checkout requests despite the $3,000 nightly rate. The lack of guest recognition and rigid policies felt particularly jarring for an Aman property.

Enthusiastically recommends Aman over Hoshinoya, calling it potentially their favorite city hotel worldwide. Praised the concierge and service, direct train access, and stunning design. Shared a specific example where the general manager personally ensured they could dine at the restaurant despite arriving late, demonstrating exceptional hospitality.

References another user's comment about Aman Tokyo being life-changing and confirms this assessment after their own stay. Describes it as the best luxury experience they've ever had, suggesting the property can deliver transformative hospitality when everything aligns properly.

Stayed in the Panorama Suite for ¥550,000 per night, praising the 1,497 square feet space and great views of Imperial Garden, city, and Tokyo Tower. Enjoyed the great bathtub and traditional furo soaking tub, plus the hotel's popularity with locals for afternoon tea. However, noted inconsistent service due to apparent high staff turnover with many new employees.

Describes it as one of their favorite Tokyo hotels, praising the peaceful atmosphere, gorgeous rooms, and nice pool facilities. Particularly recommends getting an Imperial Garden view room for the best experience. Also stayed at Four Seasons Otemachi and found the breakfast buffet superior there, though overall prefers Aman.

Considers it one of their favorite hotels worldwide due to consistently excellent service and experience. Multiple stays over the years have never disappointed, with no temptation to try other properties. Notes that newer Janu hotel doesn't match the same service level, though acknowledges it was newer with potential teething problems.

While acknowledging the Aman's stunning qualities and absurd sunset views, found it lacking the theatrical punch of Hoshinoya. Appreciated the full suite of restaurants and amenities, plus much better views than competitors, but felt it was more expensive without the same magic. Still considers it a hotel where guests won't be disappointed.

Stayed in a similar room to what was pictured and found the experience very, very good despite the high cost. The lobby was described as pretty amazing, and the reviewer couldn't think of anything they would have changed about their stay, suggesting a nearly perfect execution.

Acknowledges that while Aman Tokyo isn't 2.5 times better than Four Seasons Otemachi, if it's on your bucket list, it's worth every penny to check it off. Recommends booking just one night to experience it, then using that as motivation to work harder if you love it enough to return to the suites.

From experienced Aman guests who have stayed at 11 properties including all Japanese locations, Aman Tokyo stands as their absolute favorite. This endorsement from Aman veterans carries significant weight given their extensive comparison base across the brand's portfolio.

While acknowledging beautiful rooms and pool, criticized being price gouged and nickel-and-dimed despite exorbitant room rates. Airport transfer cost $400 from Haneda, and food and communication weren't great. Prefers Hoshinoya as an alternative. Would return only at more reasonable pricing.

Praised the hotel as worthy of its reputation with breathtaking views of Mt. Fuji and the Imperial Palace. Appreciated the rooms as a great mix of modern luxury and traditional Japanese-inspired decor. Specifically thanked staff member Ro for being wonderful and respectful during their stay.

Compared Aman's biggest suite unfavorably to Bulgari Hotel Tokyo, despite paying ¥380,000 more at Aman. Found Bulgari staff spoke better English, had more proactive butlers, offered daily evening refreshments, and provided 24-hour breakfast service. Saw little difference between Aman's suite types and wouldn't recommend it given better options available for the price.

Praised the spectacular hard product with among Tokyo's largest rooms, stunning skyline views, and excellent breakfast service that remembered preferences. However, severely criticized the concierge for mishandling reservations and failing to secure high-end sushi tables, forcing the guest to use private concierge services and directly contact chefs. Felt this was unacceptable for a 6-star hotel where seamless access is what you're paying for.