Belmond The Cadogan vs Villa San Michele, A Belmond Hotel, Florence

Sixty-seven keys, and it behaves like a house with sixty-seven keys: staff learn your name by the first night, and the small gestures pile up fast. One couple mentioned an Arsenal game in passing at check-in and found official scarves waiting in their room two nights later. Another family got a teddy bear dressed on their daughter's bed and an anniversary cake they hadn't asked for. General manager Russell Pratt gets thanked by name often enough that he's clearly setting the tone rather than getting lucky once. The Chelsea location, opposite the private garden and a few minutes from Sloane Street and the Kings Road, is the other thing nobody argues with.

The catch is the base room. Deluxe rooms run small for the money, more than one guest has said the photos oversell the square footage, and one traveller was quietly rebooked from a junior suite into a standard room by a third-party booking error, only finding out the day before arrival. Book above the Deluxe category if you can. Wellness is thin too: there's no real spa program, and the gym has simply been shut during at least one recent stay with no fix offered. This is a townhouse, not a resort, and it doesn't pretend otherwise once you're standing in an empty gym.

Suite rooms are where the money is well spent: the marble-and-mosaic bathrooms get called out constantly, and Willetts' risotto and breakfast come up by name rather than as generic five-star box-ticking. One guest fought a billing dispute after a broken radiator went unfixed on night two, the sourest note in months of otherwise glowing accounts. Book a junior suite for the townhouse at its best: the marble bathrooms, Willetts downstairs, and staff who'll know your name by dinner.

A restored fifteenth-century monastery on a hill above Florence, its facade traditionally attributed to Michelangelo, is not a normal hotel pitch, and the reviews back it up: people describe walking the cypress-lined grounds before dinner and forgetting they're 20 minutes from a city. The 2026 renovation refreshed junior suites and public rooms without stripping the monastic bones, and the *thing* people actually book it for is dinner on the loggia as the sun goes down over the Duomo. One couple got a jazz set on the terrace they hadn't asked for; a birthday guest got a staff member offering to help with a personal errand before their flight, on his own time. That's the register here: specific, staff-driven generosity rather than generic five-star polish.

The catch is real and worth pricing in before you book. You are up a hill in Fiesole, and the shuttle into Florence runs on its own schedule, fine if you want a slower trip, annoying if you're planning museum mornings and dinner reservations around it. One dinner review flagged a training gap in the restaurant staff, and a separate visitor described a genuinely unpleasant front-desk reception before they'd even checked in. A solo traveller also noted the staff kept treating a party of one as an oversight rather than a norm. None of this is the median experience, but it happens often enough that the location and the front door are the two places this can wobble.

Book a Garden Room in the main monastery, or the Limonaia Suite if the budget stretches, and treat Florence as a day trip rather than the point of the visit; some travelers even split their stay with a Four Seasons or Portrait property in the old town for exactly this reason. If you want to be walking distance from the Uffizi, stay in the city. If you want a week where the hotel itself is the destination, this is one of the two properties in Florence that people put in that category, and the dinner on the loggia alone justifies the drive up the hill.