Rosewood London

This beautiful hotel is perfectly situated close to Covent Garden, but what sets it apart is the staff - so kind, attentive, and completely unpretentious.

We had a marvelous 5-day stay where concierges and reception staff accommodated special requests with ease. I recommend this hotel highly - it will be one of the best parts of your trip.

Afternoon tea at the Rosewood was outstanding - the setting is beautiful and the staff were exceptional, warm and genuinely welcoming.

The food is thoughtful and delicious, and the whole experience feels special from the moment you sit down. What stood out most was the staff who made the entire service feel effortless and refined. A perfect afternoon and truly one of the best tea experiences in London.

Reviews are divided on this property, but I think it comes down to design preference - the property was pretty close to flawless in my experience.

The building is the old American Embassy, a massive brutalist structure that Rosewood had to soften and bring warmth to, which I think they achieved. Rooms are some of the best in the city since it's all-suite, even lower-level rooms are large by London standards. I loved the modern design versus traditional British style. Minor service issues like slow room service, but this was their second week open.

I highly recommend the Rosewood - it has a unique and vibrant atmosphere that doesn't feel like a typical big-city hotel.

While it sometimes gets unfair criticism for location, I found it perfectly situated with short walks or train rides to key spots. The room was phenomenal, with my only complaint being bathroom size in standard rooms. Their concierge is exceptional and secured reservations at Gymkhana and other hard-to-book spots. The entrance is one of the best in the city.

We've stayed at many London hotels over the years, and while the service was genuinely warm and professional, the rooms are frankly ugly and poorly designed.

I could tell from arrival that they take service very seriously - seamless handoff from arrival to check-in to butler, with the GM coming out to greet us personally. The concierge impressed me most when they got colleagues involved to secure last-minute theater tickets, showing real investment in our experience. But those rooms are straight-up ugly, and the attached restaurant was probably the worst meal I've had in London. The hotel lacks anything that feels particularly dazzling despite many positive qualities.

I stayed for six nights at nearly £1,000 per night, but my overall experience was mediocre for a five-star hotel with disappointing service.

The room was luxurious and comfortable, lobby beautiful, and housekeeping meticulous. However, I didn't receive a warm welcome from staff at entrance or reception - no small talk, no hospitality, just a bland experience. Staff often spoke directly to my husband without acknowledging me or making eye contact, which felt strange and uncomfortable. Breakfast was also mediocre with limited weekday options and only weekend buffets.

First, let me say if I could give half stars I would give the Rosewood 4.5 stars, not 5 - it's very good but not quite there compared to other London five-stars.

The staff are wonderful - from doormen to front desk to housekeepers, all first rate and a joy to deal with. However, I stayed twice within six days and never got an upgrade despite using Amex FHR, with one room facing AC units and construction. The toilet was squeezed right next to the shower entrance, and they provide just three mandarin oranges as welcome amenity. They also charge service charges that aren't covered by hotel credits.

My stay was absolutely exceptional - the staff provided warm, professional service and the lobby is stunning with elegant, spacious design.

From the moment I arrived, everything was really good with world-class service standards. The lobby is stunning with elegant, spacious design and soft lighting creating calm luxury. The room was beautifully designed with a plush bed, elegant furnishings, and marble bathroom with high-end amenities. Despite being in central London, it was quiet and peaceful. Breakfast at the Mirror Room was a highlight with fresh ingredients and attentive service.

Our experience was extremely disappointing from beginning to end - for a place marketing itself as top luxury, the service was shockingly poor.

Not once did we encounter genuinely warm or professional staff - every interaction felt cold, dismissive, and rude. I contacted guest relations to arrange birthday decorations but they brought champagne we don't drink instead of what I requested. Room service took over an hour each time, and staff delivering looked visibly annoyed. On three occasions there was no doorman available, and we received passive-aggressive calls about parking.

This is a 5 star hotel! The rooms are large, well maintained and comfortable, with staff who knock themselves out to make your stay outstanding.

The rooms are immaculate with daily checks by staff who fill two carafes of water daily. People outside the front entry greet you and call taxis, while staff at every station are warm, pleasant and welcoming. I've stayed at many 5 star hotels but this one is at the top of my list - they have on-site restaurants and everything is well stocked including the mini-bar.