Claridge's

We sell a lot of top suites in London and The Mews Terrace Suite at Claridge's is definitely one of our favorites.

I've been selling luxury London hotels for years and this suite consistently impresses our clients. The layout works beautifully and there's something special about the traditional British feel that you get here. It strikes this nice balance between being refined and welcoming — not too stuffy but definitely sophisticated. Clients always mention how memorable their stay was.

After staying at 17 hotels in London, Claridge's stands out with its 26 different room categories ranging from Superior Rooms to the palatial Penthouse.

The 269 rooms and suites are anything but cookie-cutter, each thoughtfully designed within their category. The variety means you can find exactly the right fit for your needs, whether it's a compact but elegant Superior Room or one of the more dramatic suites. The new Penthouse particularly represents the pinnacle of London luxury accommodation, setting a new standard for the city.

This was my favorite all-around stay of all the London hotels we tried — it felt like a giant luxury hug.

The service goes beyond being warm and friendly to actually wanting to get to know you without being invasive. You can feel the history walking through the halls, and it's common to chat with staff who've been there over three decades. The whole operation runs with this comforting confidence, and there's something extremely soothing about the buzz in the common areas. It really lived up to its iconic reputation completely.

The staff there feels like a warm hug — every morning they knew exactly what I wanted for coffee and had my table reserved by the floral arrangement.

It's amazing art deco with beautiful bone china and insane floral arrangements. They were witty, humorous, engaging — just a joy to interact with. I had fish and chips at the bar and it was hands down the best I've ever had in London. My Junior Suite had a nice living room, walk-in closet, and a beautiful marble bathroom with a standalone tub overlooking London. The tech was super modern and the Toto toilet with warming seat was basically heaven.

I've stayed here multiple times over the years, but recently the service has really started to slip for what should be a top hotel.

My first experiences were fantastic and I loved the location and vibe, but lately I've felt disappointed. Doormen won't open doors, bellmen don't offer to carry bags, I've been turned away from the bar because 'it's full', and they keep making me fill out new guest paperwork even though I'm a repeat customer. Some staff behind the bars are genuinely fantastic, but overall it feels like they're missing on too many little details that matter.

We normally stay at The Connaught but had a nice stay here — the room was spacious with good amenities including a steamer and Dyson blow dryer.

Our room had a good-size bedroom, closet, and bathroom with a large freestanding tub, and I was impressed with the room amenities. The location in Mayfair was wonderful and centrally located to all the shops and restaurants we wanted to visit. Our mezzanine room was a little confusing to find but very quiet once we got there. We enjoyed both lobby bars as well as breakfast before departing.

Our server Angela was exceptional during afternoon tea — she was empathetic, helpful, and genuinely interested in our friendship.

I took a close friend for afternoon tea to celebrate a milestone birthday and the food was lovely with charming ambiance. Angela elevated our entire experience and I would encourage anyone to request her specifically. The afternoon tea itself is great, but Angela was this unexpected bonus that made everything memorable. I rarely write reviews but she absolutely deserved recognition.

We had a wonderful experience — the menu had great variety including children's options, and the staff struck the perfect balance between professional and warm.

We enjoyed lunch in the beautiful Foyer & Reading Room and everything was exceptional from start to finish. The quality and presentation of dishes were outstanding, and we never felt rushed which made the whole experience feel relaxed and special. The atmosphere was elegant yet comfortable, and the entire visit felt very lovely and indulgent. It was such a relaxing way to spend the afternoon.

Our afternoon tea was outstanding with extra touches we weren't expecting and a knowledgeable waiter from Brazil.

The sandwiches were exquisite and the scones were warm and delicious, especially with their special jam. My dietary restrictions were thoughtfully handled and the desserts were assembled just for us. The nicest touch was when someone went into the closed shop to sell me some of the tea we'd enjoyed, and we got a lovely bag of desserts to take home.

The room was beautifully presented and extremely comfortable, making it easy to both relax and work productively during my business stay.

From the moment I arrived, the service was outstanding — professional, efficient, and genuinely welcoming. The attention to detail throughout the hotel truly reflects its reputation for quality and elegance. Staff were particularly impressive, always courteous and attentive, ensuring everything ran smoothly. The overall atmosphere was calm and refined, perfectly suited for business.

My husband and I stayed here for our wedding and were treated like royals from the moment we arrived.

We'd been for drinks before but this was our first stay and it was a real treat. The service from all staff is impeccable and the room was beautiful — they really have thought of everything. Staff were on hand throughout bringing various equipment for hair and makeup, and they even left us a generous gift when we returned as newlyweds. All the little things make a stay truly unforgettable.

You don't need me to tell you Claridge's is exceptional — I'm just here to confirm it all holds true.

Our stay was genuinely perfect with the room, service, and whole operation running with that effortless confidence you hope for but rarely find. What made it truly memorable was the people — beyond flawless hospitality, there's real warmth here that's thoughtful and human in the best way. Everyone was wonderful with our kids too, which always says everything about a place.

We spent the weekend here and what I'd been excited about turned into a major disappointment with the check-in process.

I informed them we'd arrive at 9am after traveling since 3am, and the receptionist put us on the 'priority list' saying our room would be ready soon. By noon we'd heard nothing, and when I asked, she snapped that check-in was at 3pm — the same lady who'd promised priority. We saw at least five people who arrived after us check in early while we waited. At 2:58pm they finally called, just two minutes before official check-in.

Unfortunately our Christmas lunch didn't feel luxurious at all — the turkey was really poor, comparable to a cheap pub.

I'd emailed beforehand about coming with crutches due to a broken foot, but the marble floors were super slippery and I nearly fell twice with no help from hotel staff. The festive menu starter and dessert were nice, but the main was disappointing — dry turkey, rubbery stuffing, burnt pigs in blankets. The staff were lovely but very busy, and there was a queue just to get into the foyer. The whole feeling was hectic rather than luxurious.

We went to four nice teas on our holiday and David provided absolutely the best service above all the others.

I was with my 9-year-old daughter and David learned her name early and called her by it throughout. He refilled our tea, got sugars for my daughter, brought Nutella for her scones when we had jam, and sent us home with a gift. He just went above and beyond what you'd expect even at these prices. The Portuguese cinnamon and basil tea was incredible though they didn't sell it in the store.