Rosewood Schloss Fuschl

Have they sorted out service issues? Service from housekeeping and restaurant staff has been pretty poor in my experience.

My previous stays showed issues with housekeeping and restaurant staff performance. The saving grace was the concierge team and front door staff who were excellent.

I lived like royalty at this medieval castle hotel set on a pristine lake near Salzburg.

The historic property has a luxe spa, six restaurants and bars, and plenty of activities. The combination of medieval architecture with modern luxury creates an authentic Austrian castle experience that feels both grand and intimate.

Pricing raises expectations that aren't met — nice place but not the ultra luxury resort they charge you for.

The rooms are way too small for 1,300 euros per night. Few public spaces are cozy and inviting in fall/winter. Staff is young and dedicated but lacks experience. We had a nice weekend but would not return until prices are considerably lower.

We had electrical issues throughout our stay that were never properly fixed, though they comped meals as an apology.

We requested a fan and let front desk know we'd be out 6 hours for delivery. When we returned, no fan and no toilet paper after room cleaning. Most electrical outlets didn't work and bathroom lights turned on randomly all night.

I spent Christmas here and it offers thoughtful service, especially if you're traveling with a dog — there's even a dog menu.

Rooms are more classic than trendy with crisp white linens and floor heating. The lakeside deck will be amazing in summer for sunbathing. There are multiple dining options including the Vinothek which is like a typical Tyrolean bar with fondue and wine. The spa is relatively limited but the outside heated pool has great views.

We sprang for the Franz Joseph suite and frankly it was quite nice — great spa, cool pool, and I'm super picky about service but they cleared my bar.

I spent the day burning wood in our suite's fireplace much to my wife's annoyance, but we don't get real fires where we live. The outdoor pool was awesome — sitting in the warmth while the air is freezing outside. We had the 4th floor suite with private elevator and two balconies with different views. Any small mistake was acknowledged and corrected immediately.

We were apprehensive given mixed reviews online, but we're so glad we went — you can see the service has matured significantly.

It's a magical place, maybe because we went during peak fall. We stayed in a heritage room in the most historic part of the property and spent so much time lounging by the nook. We tried all dining venues and preferred the casual restaurants. Don't sleep on the burgers or martinis made with local gin.

I would highly recommend this as a lakeside retreat — the castle restoration maintained the original charm while adding modern furnishings.

It doesn't feel like a hotel with almost a hundred keys, more plush and cozy. You can see original features like stucco details they unearthed in the tower. Originally constructed in 1461 as a hunting lodge for princes of Salzburg, it gained recognition as the set for the Sissi films. The restoration was done very well to preserve the heritage.

I'm picky, but that's because I know what Rosewood is capable of — this was a stark contrast from our Munich stay.

We asked for hypoallergenic room but they didn't provide. It took 30 minutes to get a fan, they seemed overwhelmed. Spiderwebs on the porch, lack of attention to detail, no water in spa, body wash instead of hand soap. Every time we asked for something it was 15+ minutes. Large disconnect between workers.

Very nice hard product and great location, though service needs refinement — everyone was friendly but there were small misses.

Service in the bar and dinner service in Schloss Restaurant were excellent, but there were issues with in-room dining timing. Two of three days they forgot beverages with orders. The box of tissues only had 2 left when we arrived. Turn down service was on point though.

I read bad reviews but didn't experience any issues over my 3-night stay — the WhatsApp service reminded me of Peninsula Hong Kong.

This is up there with some of the best hard products I've experienced. The rooms have Austrian traditional accents but are thoroughly modern. I got a room upgrade to the Grand Lakeview Room which is truly lovely. The booking was very cheap at $550 per night including breakfast.

Our son's first birthday during our visit was made special with a surprise cake, balloons, and room touches like toys and a teepee.

From the moment we arrived, every interaction felt thoughtful and effortless. The spa front desk team set a welcoming tone that made it a genuine sanctuary. We loved the bar atmosphere — inviting and comfortable without losing quiet elegance. The concierge gesture turned a special day into a lifelong memory for our family.

Despite pre-arrival communication challenges, we enjoyed the stay tremendously and would absolutely return — the property is breathtaking.

We had issues with response times and staff turnover before arrival, but the GM couldn't have been more welcoming. Our Sisi Suite air conditioning was questionable, but it was cold enough that we just opened windows and cooled to 60-63°F. The renovation improvements from the Marriott days are obvious and the location is truly blissful.

I stayed here in a basement suite with sewage smells — why should we have dozens of other occupants' sewage polluting our room?

We booked a lakeside view suite but got basement room 102 near the pool with chemical smells. The reception area and our suite stank of sewage. Third night was really bad so we slept with windows open in the cold. No manager came to talk about this disgusting situation until I complained strongly.

We came from Rosewood Vienna for our honeymoon but this fell short of expectations — the setting is stunning but service needs work.

We're seasoned Four Seasons and Rosewood clients, but this hotel disappointed on many levels. It's 30 minutes from Salzburg with no hotel shuttle, which should be considered for exploring. The bar doesn't open until 4pm and See Club was never open. The main bartender was inattentive and we often felt ignored.

We had the most amazing family time here with our daughters ages 9 and 4 — the lake is the clearest blue-green I've ever seen.

The Alpine setting is stunning and the grounds are magnificently maintained — I saw someone removing cigarette butts from ashtrays at 6:30am. Our girls loved swimming in the comfortable lake and the delightful indoor pool. The property manager Sue made her rounds greeting folks by name and indulging my children's lengthy Austrian adventure stories.