Rosewood Villa Magna

The bed was pure luxury offering one of the best nights of sleep I've ever had.

An exceptional stay at an elegant and discreet hotel that truly cares for every detail. The room was beautifully designed and serene, with perfect comfort throughout. This represents elegant comfort at its finest.

You must visit to meet Lulu, the hotel's beloved dog who roams freely and is adored by everyone.

When our group member caught an upper respiratory infection, the hotel arranged a doctor within an hour. Reception and concierge were extremely helpful throughout. The rooms are lovely, food is excellent, and service is outstanding — but Lulu the dog is the real star.

We spent time in the hotel due to bad weather and the spa, breakfast, and concierge service were all fantastic.

Even with nonstop rain, we had an exceptional stay. The spa with jacuzzi and steam rooms are a must, breakfast was fantastic, and concierge service was very good. The bar and restaurants are happening and good, plus walking distance to nice shops. The staff made our birthday celebration special.

Spacious rooms are stylish sanctuaries where plain-white bedding is offset by chevron-pattern carpeting.

The modernist granite hotel from 1972 has been dramatically transformed into a temple to mid-century style. Rooms are homely, comfortable and functional — true stylish sanctuaries with thoughtful design details throughout.

The Rosewood has better location than the Ritz, but service isn't as polished and weekends feel like a theme park.

I lived in Madrid over a decade, and the Ritz still wins for premium experience with top-notch service and elegant modern rooms. The Rosewood has superior location but during weekends becomes more of a theme park with non-guests showing off, losing exclusivity. The rooms are nice and bar is good, but it lacks the refined atmosphere you expect from this level.

I've spent months at Hôtel de Crillon, so I know what Rosewood can achieve — but Villa Magna doesn't reach that standard.

Where Crillon radiates luminosity and theatrical precision, Villa Magna feels heavy and subdued. The lighting lacks intention, service feels present but not orchestrated, and breakfast is procedural rather than curated. The coffee once had sediment — unthinkable at a proper Rosewood. You sense management here, but not the vision or artistry that makes other properties in the collection transcendent.

From the doormen's welcome to every staff interaction, this place defines refined luxury.

The service here truly stands out — attentive, intuitive, and genuinely caring, making our entire stay feel effortless and personal. The hotel is elegant and serene with beautifully designed spaces, plus well-curated dining and lounge outlets throughout. I regret not having time for the spa during our short stay, but it's already a compelling reason to return.

We ordered raclette and got 3 slices of cheese with no wooden spatula — honestly thought it was a joke.

The winter chalet's raclette was laughable compared to what you'd get in the Alps. You had to scratch cheese from the pan with a knife, and the waitress removed our pickles before we finished. Very cute place but that's all there is to it — I recommend they actually try real raclette before attempting to sell one.

The waitstaff were some of the most unpleasant people I've ever encountered, especially outdoors by the ski chalets.

After spending a ridiculous amount on tea and coffee, you'd expect basic kindness from staff. Unfortunately the team was disappointing and not at all what I expected from a venue of this caliber. As someone who regularly reviews luxury hotels, this service level was truly a letdown that overshadowed the beautiful surroundings and high price tag.

I paid 75€ for ice skating that used to be included and we were herded to a van for cheap churros — absolutely not worth it.

Last Christmas skating was included with chalet dining, but this year it was sold separately. After skating to strange pop music instead of Christmas atmosphere, they took us to a van in the grounds and handed us paper cups and bowls with nowhere to sit. The cozy terrace with heaters we expected was off-limits — we weren't even allowed in the hotel proper.

The room seemed designed for handicapped guests with knee-level switches, plus barefoot guests and dogs in the restaurant.

Rosewood has gone downhill dramatically — this felt like a one-star hotel for the value. Light switches were at knee level, shower at waist height, and the closet had one drawer. They made a big deal about our top-floor view that overlooked industrial roofs. Service was nice but the quality is terrible, with guests barefoot in restaurants and dogs everywhere.

At 11 PM on our last night, our concierge Pablo somehow retrieved my missing passport from a closed department store.

After panicking about a 6 AM flight with no passport, Pablo contacted overnight security at El Corte Inglés and miraculously found it. What hotel has a concierge working at midnight anyway? They even reopened the kitchen for a late snack after our celebration drink. The property itself is gorgeous after the full renovation, and the location surrounded by luxury stores is unbeatable.