Awasi Patagonia

We had a flat tire driving up to the restaurant and unfortunately the manager refused to help us.

We came for dinner but weren't hotel guests, which was fine since we didn't have a reservation. But when we got a flat tire, instead of offering assistance, the manager offered us a property tour, which was obviously ridiculous in our situation. The refusal to help with a basic emergency left a very poor impression of their hospitality standards.

We stayed at both Awasi properties and Patagonia was stunning if you love mountains and pristine nature.

The lodge is nestled between different estancias about 1-2 hours outside Torres del Paine National Park, but the drive gives you incredible scenery as a bonus. The brand focuses on tailor-made, all-inclusive experiences with privately guided excursions curated to your specific interests. What sets Awasi apart is the high-quality food and beverage program combined with intimate lodges in unique locations that really highlight the incredible Patagonian landscapes.

We stayed five nights and were blown away by our amazing guide who matched our energy perfectly.

The villas are incredible and we used the hot tub constantly—thankfully they now have heated water piped in rather than the old fire-heated system. Our guide was the make-or-break element and ours was phenomenal, taking my wife on the base of Torres hike the first day and never balking at any of our requests. The food was bordering on great given the remote location, with local touches like guanaco tartare and the flexibility to order off-menu dishes. Their wine selection was 100% Chilean, which I found an interesting way to showcase the country's offerings.

My friends and I have traveled around the world, and when we came here, we were absolutely floored.

The service was the best we've ever experienced, with an amazing spiritual presence to the whole place. Our guide carried soup and tea up to the Torres on a 3am start hike so we could stay warm when the sunrise hit—that's the level of thoughtfulness they put into everything. We did horseback riding, Torres del Paine hiking, glacier kayaking, and fly fishing. Having an ice-cold beer in the outside hot tub looking at the towers was pure perfection.

This is truly a dream destination where the silence is so pure it almost takes your breath away.

The cozy private cabins blend into the wild Patagonian landscape in the most beautiful way. The staff is genuinely warm and attentive, always ready to help with anything you need. The food is consistently excellent—refined, fresh, and memorable every day. My guide Manfred elevated the entire stay to another level with his knowledge, care, and passion that made an already perfect experience feel even more personal and unforgettable.

I spent four nights here and it was exceptional in all the ways that actually matter.

There are only 15 standalone villas and mine was beautifully designed—some might call it 'dated' if they're expecting glossy opulence, but that completely misses the point. This isn't a flashy luxury hotel, it's intentional architecture that blends into the landscape instead of competing with it. The villas are ultra-private and I could use the hot tub exactly as intended: quietly, uninterrupted, surrounded by nothing but Patagonia. When I interacted with over a dozen staff members and every single one was exceptional, that's not luck—it's management.

This is flawless—the bar by which my wife and I have set our expectations of the highest standards ever since.

The rooms, food, staff, service, and experiences were all first-rate. A particularly memorable moment was when I mentioned I'd really like to go fishing and our guide immediately procured fishing gear and took us on an amazing excursion the next day to a pristine stream where I caught a trout within the first few minutes. That's the kind of spontaneous, personalized service that sets this place apart from everywhere else we've stayed.

We had such a wonderful time and miss our Awasi family so much—the staff are just sensational.

The decor is neutral and tasteful, and the setting is otherworldly. If for some reason you don't like the daily menu options, every accommodation is made to fill you up perfectly for park adventures. The staff are accommodating and genuine, and I want to give special mentions to so many people who made our stay incredible. Our guide Ricardo was unbelievable—he made every part so special and memorable, and he's truly a friend for life now.

I am truly sad to leave today—I have never experienced this kind of hospitality anywhere.

From the first moment of airport pickup to the very last goodbye, we felt thoroughly taken care of and welcomed. Our guide Tomás was incredibly knowledgeable and dedicated, taking us to the best spots through insane snowy weather and sharing geological and cultural history while looking fervently for that ever-elusive puma. He brought extra soup on our hikes and was always early for every pickup. What makes Awasi perfect is that they aren't trying to do too much—so many places try to deliver 'luxury' with over-the-top furnishings and Instagram gimmicks, but Awasi sticks to fundamentals and does them exceedingly well.

We saw animals passing by our villa including a puma, fox, hares, and eagles—it was amazing.

The lodge is beautifully settled among those stunning mountains with clear views of the three towers of Torres del Paine that change every day. Our master villa had two bedrooms, an outdoor balcony, outdoor hot tub, and comfortable living room with a real fireplace. All the amenities were provided including bath salts and we had heaters in every room. The staff were friendly and enthusiastic, and our private guide Anto was awesome—she made our activities here so much fun with our own dedicated car for the whole stay.

We paid for our honeymoon with our honeymoon fund and it was worth every single penny.

I genuinely cannot put into words how incredible our experience was. We're not from wealthy backgrounds but used everything we had saved, and the attention to detail and personalized service was like nothing I've ever experienced. The lodge is exquisite, the food amazing, and the excursions were incredible—at times I was overcome with emotion at the beauty of Torres del Paine. Our guide Tania was absolutely perfect, incredibly informative and kind, and we loved spending our lunches in the park talking about all aspects of life with her.

Everything was magical—we had breakfast in the lodge, went on excursions with picnics, and returned to prepared fires and hot tubs every day.

The land and views are stunning, the service exceptional, and the cabins cozy. The food and wine are always interesting, and each evening was a unique treat beneath the stars. Our guide Tania had good humor and professionalism, while Ayelen guided us through wine pairings every night with real attention to the craft. Honestly, everyone we encountered was friendly and welcoming, and we felt so attached that we were sad to leave.

Both Awasi hotels were exquisite on every level except the food, which was seriously flawed.

I'm a real foodie, but in an attempt to be hyper-local, the chef misses the forest for the trees. Breakfast and lunch were absolutely fine, but dinner generally had three selections and two were unpalatable. Esoterically prepared conger eel is not my idea of a good time after hiking all day. In six nights at two Awasi properties, we ordered off-menu three times. A standing lamb barbecue and local sides would have hit the mark better than the overly creative preparations.

This will forever be one of the best hotels I'll ever visit—we cannot recommend it more.

Driving for about 30 minutes on an unpaved road through a surreal setting, you arrive at this beautifully-designed property overlooking the most breathtaking landscape with the striking Torres del Paine range at center. The 14 villas are perched in the hills, and unlike any other property in Patagonia, each guest is paired with a field guide who designs your entire itinerary. We could not have been more impressed with our guides who were knowledgeable, friendly, and always seemed one step ahead of the temperamental weather.

Not perfect and somewhat overpriced at $2,600 per night, but the views are to die for.

Despite the insane expense, it's booked solid for months, so maybe I'm wrong about the value. The unbelievably wide views with snow-capped Torres in the background are amazing, and the food and wines are superb. But I hate the outdoor hot tub that takes four hours to heat up and you can only use for two hours—never at the right temperature. There's also no privacy between the villa and hot tub, and nowhere to sit outside either in your villa or the lodge, which is very strange.