Side by side The Berkeley vs Four Seasons Hotel London at Park Lane

The Berkeley is the old-money sibling of the Maybourne group, and it still runs like one: doormen who walk first-timers through the bars unprompted, a concierge team that tracks down a lost purse from a taxi by the end of the day, a director of guest services who hands over the Knightsbridge Pavilion suite when a family's room isn't ready. For £1,000-plus a night, that kind of recovery is what you're actually paying for, not just the Cedric Grolet pastries at breakfast (genuinely worth the detour) or the rooftop pool that turns into the best seat in Knightsbridge on a clear day.

It isn't flawless, and the flaws cluster in predictable places. The mini-bar isn't complimentary despite marketing copy that implies otherwise, and more than one guest has walked into a surprise few-hundred-pound bill at checkout. The rooftop pool and bar get genuinely overwhelmed in a heatwave, with hour-long food waits and nowhere to sit, and at least one family was turned away from the indoor pool outside restricted hours with no warning given in advance. One guest described a sharp service dip after a general-management change, pasta mix-ups and inattentive pool staff where there used to be none — worth flagging, though most recent reports still describe the old standard holding.

Book it for the Hyde Park-adjacent location, the Surrenne spa, and a front-of-house team that still remembers names on a second visit. Families do fine here if you confirm pool hours and the mini-bar policy before you arrive; travelers chasing a quieter, more private version of this same ownership group might prefer the newer Emory next door. For the full old-school London hotel experience, with a church view and a proper afternoon tea, this is still one of the better bets in the city.

This is the hotel that put Four Seasons on the map outside North America, opened in 1970 as the Inn on the Park, and it still runs on the idea that comfort beats opulence. You're not paying for a jaw-dropping lobby. You're paying for a quiet street two minutes from Hyde Park, blackout curtains that actually work, and a staff that remembers your coffee order and your kid's name by the second morning. The location alone, tucked between Hyde Park and Green Park with Knightsbridge and Mayfair in walking distance, is hard to beat in this city.

The building itself splits opinion. Some love the residential warmth; others find the 1970s exterior flat and the renovated rooms oddly designed, with a doorless closet and a single light switch shared between the bathroom and the dressing area that means a 3am trip lights up the whole room. Breakfast is the other place it slips: the tasting menu at Pavyllon gets people genuinely excited, but the standard a la carte breakfast has produced repeated billing confusion, and one family's confirmed gluten-free order still arrived as regular bread, cold, on a birthday. Ask for a park-facing room; the rear rooms look onto a car park, not greenery.

Book it if you want London handled quietly and well: a hotel that solves jet lag and looks after kids without turning the stay into a production. Skip it if you're chasing the kind of history and drama you get at Claridge's or the Dorchester down the road, both of which trade some of this warmth for a grander sense of occasion. For a family wanting Hyde Park on foot and a bed that actually works after a long flight, this is still the one to book.